Privacy policy
Our philosophy centers on elevating value at every interaction with guests, property owners, and the communities we serve.
Our luxury villa management operates on Triple Bottom Line fundamentals, ensuring we balance the wellbeing of people, environmental stewardship, and financial prosperity for our team, guests, owners, and local communities through thoughtful decisions, strategic partnerships, and sustainable practices.
We believe our achievements are a direct reflection of our actions.
Booking Process
Can we hold the villa and available date we want?
Yes. We can hold it for you for 48 hours. Then we send you an email reminder.
Cancellation Policies
1) If the Lessee cancels the reservation 45 days or more prior to arrival date, all payments are forfeited but credited for 9 month from the date of the cancellation confirmation by the Lessor. The credit value can be used by the Lessee or anyone on his or her behalf for any reservation, during any period upon availability and solely for the villa initially reserved. 2) If the Lessee cancels the reservation within 45 days prior to arrival date,
all rental payments are forfeited. A full or partial refund is solely applicable in the event that the Lessor secures another reservation covering partially or fully the initial cancelled reservation 3) Christmas and New Year Period, for any cancellation after the deposit and/or balance payment, all payments are forfeited. However, a full or partial refund is solely applicable in the event that the Lessor secures another reservation covering partially or fully the initial and cancelled reservation.
Do the villa owners accept additional guests after the booking has been made and paid?
Depending on the size and the maximum allowed guests of the villa you choose. If the villa can accommodate additional guests more than the maximum allowed, there will be an extra additional charge per guest per night. Cost will be adviced by reservation team
Villa Rentals
Are baby cribs and high chairs available?
Yes
Are children allowed in the villa?
We always inform our guests during the time of the reservation of the maximum allowed guests (adults and child/children) staying at the villa. We also recommend a suitable and child friendly villa as on option all the time.
Are there mosquitos and insects in the villa?
Phuket is a tropical island. Always, expect mosquitos and insects around. However, the villa is regularly maintained indoor and outdoor by pest control. Each bedroom has plug in mosquito repellant and repellant spray.
Food and Beverage Services
How do you charge a meal or F&B?
1 month before your arrival, we will send you shopping list choices and meal menu to choose from. Our villa purchaser will do the shopping of all the items and meal ingredients you order and from the total shopping bill, each villa has various F&B fees to add on, which are between 10%-20% surcharge
What is the cost of a typical dinner?
It is difficult to guess the cost of a meal (either breakfast, lunch or dinner), as it all depends on the number of people eating, choices of meals wanted to be serve and the portion. Not to mention, if guests want specific kind of meat (import, grass feed or local). Seafood’s in Phuket are very known to its freshness, price varies on the size and kind of seafood you want to eat. We do suggest, for you to give us an idea of your meal budget during your stay in the villa and our Chef can work out the best way possible for you.
Transportation & Excursions
How do the client arrange for transportation?
Personal Concierge will contact you directly at least 1 month prior to your arrival in Phuket to discuss and arrange transfer details to and from the airport.
How far is the villa to the beach, to nightlife, to city center?
Depending on the villa of your choice. Kindly refer to your specific villa selections for detailed information.
How much does it cost to hire a car on the island?
Car rental normally starts from 1300THB to 2000THB per day. Depending on the number of passengers and the size of the vehicle you wish to rent. We are happy to recommend trusted car rental companies in the island if you need assistance.
